PRELOADED VOICE + DATA: Three SIM Card Preloaded with UNLIMITED 4G/5G Data + UNLIMITED UK Calls + UNLIMITED SMS*. Enjoy Super-Fast 4G/5G Data Speeds with the UK’s most reliable network. The Voice & Data Sim Bundle lasts for 1 month from first use. Easy to renew your bundle for longer.
NO CONTRACTS: The Preloaded Three Voice & Data SIM Card is simple to activate. There are No Contracts, No Commitments, No Credit Checks, No Tie-ins & No Personal ID required.
MULTIPLE USES: The Sim comes in a Triple-Sized format, meaning it is suitable for use with all Three or Unlocked Mobile Wi-Fi devices, Routers, Tablets, iPads, Dongles, Laptops, Mobile Phones, CCTV & Alarm systems and more. Tethering & Mobile Hotspots are also supported.
SPEED YOU WILL LOVE: Working from Home, Streaming Online, Gaming, Scrolling through Social Media - The Three 4G/5G Preloaded Data SIM provides amazing performance without any speed restrictions.
Having purchased a non contract mobile phone for our start up business; also not wanting to be tied to any lengthy SIM card contract terms. Having spoken with a supportive customer service member of Sims4Home, the advice given, made my decision to purchase for the first 30 days a THREE Sims card and I couldn't be any happier. I did have to Google how to set up voicemail and one other matter..apart from that, trial for yourself and the support team are responsive..
I may after the end of thirty days, go for the 12 month SIM card...
Thank you Sims4Home
B
Bob Martin
Excellent
Thank you for all your help with setup. I’m getting really good speeds in the office so very happy.
G
Gavin Lawson
Brilliant Service
Absolutely fantastic service from these guys, they sorted the sim and PAC the number across seamlessly, I would 100% recommend this company, thank you.
C
Clara Kipling
Super efficient support team
"The activation process was easy to follow.
My question regarding top up, was dealt with efficiently and the solution offered was instant. Would not hesitate to recommend."
M
Mark & Lesley
Mark & Lesley
Once activates (took just one email) it works fine 👍
A Step-by-Step Guide to Getting Your Sims4Home SIM Up and Running
Step : 1
Choose Your Plan
Browse our selection of SIM plans and select the one that best fits your needs. We offer various bundles for data, voice, and SMS without any contracts or credit checks.
Step : 2
Order Your SIM Card
Place your order through our website. Your SIM card will be delivered to your address swiftly, ready for activation.
Step : 3
Activate Your SIM
Once you receive your SIM card, activate it by providing the necessary details, including your SIM Serial Number (SSN), order number, and email address. You'll receive a confirmation email with your bundle details.
Step : 4
Stay Connected
Enjoy seamless connectivity with unlimited data, calls, and texts. When you need to top-up or renew, simply contact our customer service or follow the instructions in our notifications.
What our customers say about us!
We planned a week away in Cornwall and hadn't considered there wouldn't be a solid broadband connection available. Our mobile provider didn't have good (any!) coverage in the area so we needed a solution. O2 apparently had good coverage so we opted for this SIM + Huawei E5576-320 mobile internet device. They arrived quickly and I'm pleased to say did the trick perfectly. Very easy to activate the SIM and good communication from the provider. Will be using again. Thanks!
Mr. J. H
Excellent service by seller, quick delivery, when I received the sim called to activate, left a message and was called back immediately. Now I top up data every month with them, should have done this years ago. Thanks Sims4Home
Jamie wilkins
I am using the sim card, which is working fine, in a TP-Link 4G LTE mobile WiFi Router which required extra set up. Richie from SIMS4HOME was so helpful in guiding me through this TP-Link process despite him being the sim card provider only. Nothing was to much trouble. I highly recommend this company.
Jane
Purchased this sim as a stop gap, during the period without broadband. Easy to activate, took less than 24 hours. Signal fine. Would recommend for anyone looking for a temporary supply of broadband/data.
Maggie
Purchased specifically for a trip to the west coast of Scotland where mobile coverage was limited with O2 showing as the only real option. Installed it in a TP-Link 4G router, followed the provided guide and was up and running in minutes. I've purchased data SIMs in the past, but the service and supporting information from this supplier is excellent and will definitely use again
wellfed
I have had quite a few SIM cards now from SIMS4Travel/SIMS4Home. All previous ones were Vodafone and this was my first O2. Unusually, I did have a bit of a problem trying to get this one to connect but the company soon sorted that out.
Big John
I order this sim card the 02 one, As my three sim provider has being letting me down in my area i have 2 sim contracts with them ,they be saying there update the new mask in the area for months i live in area all i want is a speed off 30 mb coming down so i can play cloud gaming on my Xbox in stead taking weeks to install the game files on my hard drive ,then its doesn't mater what the speed the internet is running ,but the internet sim provider will cap you data speed and how fast you speed comes down ,i still in contract with one off sims ,that i cant get out and both three sims speed is rubbish where i live ,i thanks this dealer on amazon for selling this product ,trust me it works and you will not unhappy ,im playing cloud gaming and the speed are 60mb or some times 90mb and i live in a area where its hard to get any sim signal ,hope this help you lot out there
James sears
I ordered initially a Three SIM. Tried it in my area but it was super slow and found out from neighbours that Three was slow in our area. So told the seller Richie who is MD of Sims4Home about this via WhatsApp message and he immediately responded, offering to send an O2 SIM which arrived the next day.
Matt Garrow-Fisher
Took about 45 minutes to activate.. Really easy and fast delivery.
Jim
I needed a SIM for a product demonstration where there was no WiFi, so had to quickly order a 4G router and SIM card. The SIM arrived the day after I ordered it from sims4home. I plugged it into my brand new TP-Link router but as I am new to this stuff I had to ask sims4travel for help with setting it up. They responded almost immediately with accurate and helpful information. I will most definitely be ordering from them again.
G P Wilkinson
I purchased this as i didn’t want to wait a couple of weeks for my broadband to be installed after I moved home. So I stuck this sim in an old android phone and used it as a Wi-Fi router. This has been a surprisingly stable and fast fix for my predicament, although it was a bit of faff trying to get it set up. But I now have the maximum of 10 devices that are all connected to the internet and each other. I’ve watched streaming services including Netflix and Prime etc. through my Fire TV stick 4k with no issues whatsoever. It’s as good as proper Wi-Fi.
Andanuvafing
I can not recommend this company enough. As a video production company with a need for a back up connection for livestreams, having a contract free unlimited data option is a really good route for an intermittent need. However, whatever the need for a SIM card, what has been brilliant about Sims4Home is their customer service. Every time we have had the slightest question they have been super responsive. We have had a number of these SIMS in the last 2 years. The most recent one we did not activate straightaway and when we needed to use it could not find it. Sims4Home have immediately sent out a replacement without question. It is a good value product with massive value added by the company going above and beyond for a customer.to solve a problem. Very refreshing in a world where the computer so often says no.
Richard da Costa
"Great product, Even better support from Sims4Home. Very happy customer, highly recommend"
Luka
Like the privacy
C. Gray
Bought this since my property is new and doesn’t have a bt box yet. Very impressed with the signal quality and performance and with the customer support.
Tiago
At the first the card provided didn’t work. Was a bit frustrating. But after the video call from Sims4Home we found that card was damaged. They sent me new one O2 preloaded with added photo of proof. I’m very happy at the end, specially the kids. Very professional respond and highly recommended.
M.Vyshnevskyy
What can I say. Just off the phone to Ritchie who helped me...sorry saved me, from not having internet access. Not an issue to some people maybe, but given the tier 4 conditions would be the only way I can communicate with family and friends. He was an absolute star and has made my day, so helpful!!! Thank you Ritchie, Merry Christmas
Darcy
Would highly recommend the ease of service with Sims4Home. Friendly Communications and simple Immediate activation. Will use again.
Melanie Cameron
Ideal for seasonal use with SIM card router in static lodge without the need of a contract! Excellent service and the seller is readily available to assist with any queries or give any help required.
Fizzypop
Nothing to dislike. Easy to set up and fast internet. I’m using it with a HUAWEI E5785 cat 6 300 mbps 4g wifi router as in between moving house and work from home. I would definitely recommend. Only o2 works in my neighbourhood as in a valley. Perfect 👌
Mrs. Jane P. Clowes
Unfortunately with most providers switching off their 3G I lost my Internet connection as 4G isn't stable enough at present in my location to maintain good Internet connection. Research shows o2 are only switching off 3G in 2025 and hopefully providers will have increased coverage range before cut off. O2 Sim card arrived as arrival date stipulated inside plastic mailing bag that held envelope with set up instructions and sim card. Followed instructions and had my Tp link Archer Mr600 connected to Internet on getting sim card activation email. Thumbs up to Richie who called me one evening, after ordering Sim, to see how the o2 sim worked out for me, once set up, and suggested a 3 network sim that maybe better for my area, but to call if there was any problems in getting set up sorted with provided sim card. So currently pretty stable on 3G. I have had 4G preferred and changed band from Auto to manual selecting Band 8 & 20 on router but noted signal strength drop from 3 to 2 bar and Internet drop out mainly in the evenings. So I've left it on 3G & Auto Band meantime. I'm not into online gaming and haven't had any issue watching Netflix through smart TV for the few days I've had Internet through purchased o2 sim.
Mr. J. R. Johnston
We live remotely and were without internet after someone set fire to our nearest Three mobile mast, which looks like it will take weeks to be fixed. We found our phones on O2 with limited data allowance were just able to pick up O2 signal if right by a window. So purchased O2 data sim. Came with perfect instructions for activating sim, and spot on instructions for changing our router settings for working with O2 sim rather than our Three sim. Working great! Thanks
MRS H BARTHOLOMEW
Used it with my huwai dongel absolute fantastic unlimited 4/5g for £30 a month with no contract
Neill Cowans
Bought this with Wi-Fi dongle when I was in between broadband deals and needed to be online 24/7 - those YouTube feeds for kids doesn’t know when to stop you know lol!
Mr. K
I cannot praise Sim4Home high enough. Purchased with TP Link Mi-Fi, dropped a query to their website and within minutes I have received a phone call and full set up instructions via email. Absolutely brilliant customer service.
David R Morris
My mistake I inputted my email address wrongly when activating, the service support was excellent and got me up and running within minutes. I cannot recommend this service highly enough it was truly excellent Thanks again.
Will
Very very impressive! Easy to set up, less that 5 mins to activate and currently running 2 Xbox consoles streaming Fortnite and rainbow, 4 phone's and an iPad without cliching. Was given a courtesy text the day after activation. Really pleased with this product!
Rich
This is the second sim I've had from sims4home, absolutely brilliant service. Activation was really quick, Richie was really responsive to emails and it was a lifesaver when our internet was down. Will definitely use again in the future
DaisyDoo
Bought this to use whilst waiting for Internet to be set up at new home. Tried to connect it to a TP link device but it didn't work so I called up Sims4home customer service and got through to someone straight away who was so helpful and sent me an email with instructions on how to get it working. Can't recommend highly enough!
Elisha west
We purchased the O2 Unlimited 4G data for 1 month SIM for £49.99 as we live in a rural area and our wired BT/Zen Internet is terrible (less than 1 Mbps at times!) We bought it to use with a new TP-Link 4G router also from Amazon. Whilst the results we have been getting are not particularly consistent, especially during the main part of the day, it is still definitely a major improvement over our wired broadband set up. We are getting between 10 and 30 Mbps download and the same or greater upload on occasions. So we are happy with the tech itself and realise we are at the mercy of our geographical location, 3 Km from the nearest cell tower with lots of trees in the way as well!
Fiona Dixon
I am using it between moving houses and it's been brilliant so far. I could easily watch all the streaming services.
Lynn Htoo
I can highly recommend this service. Received my sim card the following day. Had a problem as it would not connect. Contacted Sims4Home within an hour he was on the phone helping me to connect. What a wonderful service. Will use again when needed. Thank you.
Anon
Simple to use, great customer service every day of the week. I used it in a TP LINK router.
Yousef H
Fantastic customer service. Had a call from them straight away to check everything was ok and they provided extra info on how to set up my new 4g router. Then need to talk to them again about bolt on and they were amazing!
Louise Lamb
This was brilliant. Setting it up was really easy. I spoke to a delightful man on the phone and he worked me through. He then sent a couple of emails that highlighted the steps required. The data has been as promised - really fast. My kids and I were tired of the wifi where we were staying for a break in the UK as they were quite slow and dropped too often. This one was like a breath of fresh air. My boys who had been waiting for ages for their Fifa 2024 to download were pleasantly surprised to see it download quickly. The stability of the network has been a relief too. Will stay with O2 for data after this.
Kene3103
We planned a week away in Cornwall and hadn't considered there wouldn't be a solid broadband connection available. Our mobile provider didn't have good (any!) coverage in the area so we needed a solution. O2 apparently had good coverage so we opted for this SIM + Huawei E5576-320 mobile internet device. They arrived quickly and I'm pleased to say did the trick perfectly. Very easy to activate the SIM and good communication from the provider. Will be using again. Thanks!
Mr. J. H
Excellent service by seller, quick delivery, when I received the sim called to activate, left a message and was called back immediately. Now I top up data every month with them, should have done this years ago. Thanks Sims4Home
Jamie wilkins
I am using the sim card, which is working fine, in a TP-Link 4G LTE mobile WiFi Router which required extra set up. Richie from SIMS4HOME was so helpful in guiding me through this TP-Link process despite him being the sim card provider only. Nothing was to much trouble. I highly recommend this company.
Jane
Purchased this sim as a stop gap, during the period without broadband. Easy to activate, took less than 24 hours. Signal fine. Would recommend for anyone looking for a temporary supply of broadband/data.
Maggie
Purchased specifically for a trip to the west coast of Scotland where mobile coverage was limited with O2 showing as the only real option. Installed it in a TP-Link 4G router, followed the provided guide and was up and running in minutes. I've purchased data SIMs in the past, but the service and supporting information from this supplier is excellent and will definitely use again
wellfed
I have had quite a few SIM cards now from SIMS4Travel/SIMS4Home. All previous ones were Vodafone and this was my first O2. Unusually, I did have a bit of a problem trying to get this one to connect but the company soon sorted that out.
Big John
I order this sim card the 02 one, As my three sim provider has being letting me down in my area i have 2 sim contracts with them ,they be saying there update the new mask in the area for months i live in area all i want is a speed off 30 mb coming down so i can play cloud gaming on my Xbox in stead taking weeks to install the game files on my hard drive ,then its doesn't mater what the speed the internet is running ,but the internet sim provider will cap you data speed and how fast you speed comes down ,i still in contract with one off sims ,that i cant get out and both three sims speed is rubbish where i live ,i thanks this dealer on amazon for selling this product ,trust me it works and you will not unhappy ,im playing cloud gaming and the speed are 60mb or some times 90mb and i live in a area where its hard to get any sim signal ,hope this help you lot out there
James sears
I ordered initially a Three SIM. Tried it in my area but it was super slow and found out from neighbours that Three was slow in our area. So told the seller Richie who is MD of Sims4Home about this via WhatsApp message and he immediately responded, offering to send an O2 SIM which arrived the next day.
Matt Garrow-Fisher
Took about 45 minutes to activate.. Really easy and fast delivery.
Jim
I needed a SIM for a product demonstration where there was no WiFi, so had to quickly order a 4G router and SIM card. The SIM arrived the day after I ordered it from sims4home. I plugged it into my brand new TP-Link router but as I am new to this stuff I had to ask sims4travel for help with setting it up. They responded almost immediately with accurate and helpful information. I will most definitely be ordering from them again.
G P Wilkinson
I purchased this as i didn’t want to wait a couple of weeks for my broadband to be installed after I moved home. So I stuck this sim in an old android phone and used it as a Wi-Fi router. This has been a surprisingly stable and fast fix for my predicament, although it was a bit of faff trying to get it set up. But I now have the maximum of 10 devices that are all connected to the internet and each other. I’ve watched streaming services including Netflix and Prime etc. through my Fire TV stick 4k with no issues whatsoever. It’s as good as proper Wi-Fi.
Andanuvafing
I can not recommend this company enough. As a video production company with a need for a back up connection for livestreams, having a contract free unlimited data option is a really good route for an intermittent need. However, whatever the need for a SIM card, what has been brilliant about Sims4Home is their customer service. Every time we have had the slightest question they have been super responsive. We have had a number of these SIMS in the last 2 years. The most recent one we did not activate straightaway and when we needed to use it could not find it. Sims4Home have immediately sent out a replacement without question. It is a good value product with massive value added by the company going above and beyond for a customer.to solve a problem. Very refreshing in a world where the computer so often says no.
Richard da Costa
"Great product, Even better support from Sims4Home. Very happy customer, highly recommend"
Luka
Like the privacy
C. Gray
Bought this since my property is new and doesn’t have a bt box yet. Very impressed with the signal quality and performance and with the customer support.
Tiago
At the first the card provided didn’t work. Was a bit frustrating. But after the video call from Sims4Home we found that card was damaged. They sent me new one O2 preloaded with added photo of proof. I’m very happy at the end, specially the kids. Very professional respond and highly recommended.
M.Vyshnevskyy
What can I say. Just off the phone to Ritchie who helped me...sorry saved me, from not having internet access. Not an issue to some people maybe, but given the tier 4 conditions would be the only way I can communicate with family and friends. He was an absolute star and has made my day, so helpful!!! Thank you Ritchie, Merry Christmas
Darcy
Would highly recommend the ease of service with Sims4Home. Friendly Communications and simple Immediate activation. Will use again.
Melanie Cameron
Ideal for seasonal use with SIM card router in static lodge without the need of a contract! Excellent service and the seller is readily available to assist with any queries or give any help required.
Fizzypop
Nothing to dislike. Easy to set up and fast internet. I’m using it with a HUAWEI E5785 cat 6 300 mbps 4g wifi router as in between moving house and work from home. I would definitely recommend. Only o2 works in my neighbourhood as in a valley. Perfect 👌
Mrs. Jane P. Clowes
Unfortunately with most providers switching off their 3G I lost my Internet connection as 4G isn't stable enough at present in my location to maintain good Internet connection. Research shows o2 are only switching off 3G in 2025 and hopefully providers will have increased coverage range before cut off. O2 Sim card arrived as arrival date stipulated inside plastic mailing bag that held envelope with set up instructions and sim card. Followed instructions and had my Tp link Archer Mr600 connected to Internet on getting sim card activation email. Thumbs up to Richie who called me one evening, after ordering Sim, to see how the o2 sim worked out for me, once set up, and suggested a 3 network sim that maybe better for my area, but to call if there was any problems in getting set up sorted with provided sim card. So currently pretty stable on 3G. I have had 4G preferred and changed band from Auto to manual selecting Band 8 & 20 on router but noted signal strength drop from 3 to 2 bar and Internet drop out mainly in the evenings. So I've left it on 3G & Auto Band meantime. I'm not into online gaming and haven't had any issue watching Netflix through smart TV for the few days I've had Internet through purchased o2 sim.
Mr. J. R. Johnston
We live remotely and were without internet after someone set fire to our nearest Three mobile mast, which looks like it will take weeks to be fixed. We found our phones on O2 with limited data allowance were just able to pick up O2 signal if right by a window. So purchased O2 data sim. Came with perfect instructions for activating sim, and spot on instructions for changing our router settings for working with O2 sim rather than our Three sim. Working great! Thanks
MRS H BARTHOLOMEW
Used it with my huwai dongel absolute fantastic unlimited 4/5g for £30 a month with no contract
Neill Cowans
Bought this with Wi-Fi dongle when I was in between broadband deals and needed to be online 24/7 - those YouTube feeds for kids doesn’t know when to stop you know lol!
Mr. K
I cannot praise Sim4Home high enough. Purchased with TP Link Mi-Fi, dropped a query to their website and within minutes I have received a phone call and full set up instructions via email. Absolutely brilliant customer service.
David R Morris
My mistake I inputted my email address wrongly when activating, the service support was excellent and got me up and running within minutes. I cannot recommend this service highly enough it was truly excellent Thanks again.
Will
Very very impressive! Easy to set up, less that 5 mins to activate and currently running 2 Xbox consoles streaming Fortnite and rainbow, 4 phone's and an iPad without cliching. Was given a courtesy text the day after activation. Really pleased with this product!
Rich
This is the second sim I've had from sims4home, absolutely brilliant service. Activation was really quick, Richie was really responsive to emails and it was a lifesaver when our internet was down. Will definitely use again in the future
DaisyDoo
Bought this to use whilst waiting for Internet to be set up at new home. Tried to connect it to a TP link device but it didn't work so I called up Sims4home customer service and got through to someone straight away who was so helpful and sent me an email with instructions on how to get it working. Can't recommend highly enough!
Elisha west
We purchased the O2 Unlimited 4G data for 1 month SIM for £49.99 as we live in a rural area and our wired BT/Zen Internet is terrible (less than 1 Mbps at times!) We bought it to use with a new TP-Link 4G router also from Amazon. Whilst the results we have been getting are not particularly consistent, especially during the main part of the day, it is still definitely a major improvement over our wired broadband set up. We are getting between 10 and 30 Mbps download and the same or greater upload on occasions. So we are happy with the tech itself and realise we are at the mercy of our geographical location, 3 Km from the nearest cell tower with lots of trees in the way as well!
Fiona Dixon
I am using it between moving houses and it's been brilliant so far. I could easily watch all the streaming services.
Lynn Htoo
I can highly recommend this service. Received my sim card the following day. Had a problem as it would not connect. Contacted Sims4Home within an hour he was on the phone helping me to connect. What a wonderful service. Will use again when needed. Thank you.
Anon
Simple to use, great customer service every day of the week. I used it in a TP LINK router.
Yousef H
Fantastic customer service. Had a call from them straight away to check everything was ok and they provided extra info on how to set up my new 4g router. Then need to talk to them again about bolt on and they were amazing!
Louise Lamb
This was brilliant. Setting it up was really easy. I spoke to a delightful man on the phone and he worked me through. He then sent a couple of emails that highlighted the steps required. The data has been as promised - really fast. My kids and I were tired of the wifi where we were staying for a break in the UK as they were quite slow and dropped too often. This one was like a breath of fresh air. My boys who had been waiting for ages for their Fifa 2024 to download were pleasantly surprised to see it download quickly. The stability of the network has been a relief too. Will stay with O2 for data after this.
Kene3103
We planned a week away in Cornwall and hadn't considered there wouldn't be a solid broadband connection available. Our mobile provider didn't have good (any!) coverage in the area so we needed a solution. O2 apparently had good coverage so we opted for this SIM + Huawei E5576-320 mobile internet device. They arrived quickly and I'm pleased to say did the trick perfectly. Very easy to activate the SIM and good communication from the provider. Will be using again. Thanks!
Mr. J. H
Excellent service by seller, quick delivery, when I received the sim called to activate, left a message and was called back immediately. Now I top up data every month with them, should have done this years ago. Thanks Sims4Home
Jamie wilkins
I am using the sim card, which is working fine, in a TP-Link 4G LTE mobile WiFi Router which required extra set up. Richie from SIMS4HOME was so helpful in guiding me through this TP-Link process despite him being the sim card provider only. Nothing was to much trouble. I highly recommend this company.
Jane
Still got some questions? Not to worry!
Give a quick read to our FAQs section. It has everything you need to know about our SIM plans and services.
My Sim
Using My SIM
Voice & Data Sims
Top-ups and Renewals
Troubleshooting
5G
Contacting Us
How do I activate my SIM card?
To activate your SIM visit our Activation page, and follow the simple step by step guide to complete the activation form. You will receive an activation confirmation email to your chosen account, with details of the bundle purchased, and the date on which it will automatically cease.
If you’d like to keep your number see the guide below ‘How can I keep my Number'
PLEASE NOTE. After SIM Card activation it can take up to two hours for your bundle to be ready to use (but usually within 15-30 minutes).
How can I keep my number?
Simply contact your previous network provider or text ‘PAC’ to 65075 to get a code valid for 30 days. This won’t disrupt your service. We’ll walk you through the steps to enter this code to transfer the phone number you want to keep.
What device can I use my SIM in?
Our SIMs can be used in any unlocked* device, including Mobile Phones, iPads, Tablets, Routers, Dongles, Mobile Wi-Fi devices, Car Radios, Alarm Systems, CCTV and many more.
We use Multi-SIM cards – just take out the size you need. Your device’s user guide will tell you which size to use and how to insert it.
*Need more information on unlocking your device? See our guide.
What should I do if my SIM does not connect automatically upon activation?
Most devices will locate the network automatically. However, if you are having trouble accessing the internet, please check that your Mobile Data is turned on, and configure your APN settings (see below)
How do I configure my APNs?
The APNs (Access Point Name) are the settings your device reads to pick up a data connection. On most devices APNs are entered automatically, however some require manual configuration.
Your device’s user guide will detail how to enter the APN settings. If you have any difficulty with this process, please contact one of our customer service team who will be happy to take you through the configuration. We will even jump on a video call to ensure that you are connected if required.
Can I create a Wi-Fi-hotspot?
Yes. You can use the SIM card in any unlocked device and connect to create a Wi-Fi-hotspot free of charge.
Can my sim be used with location-based apps such as Google Maps/Uber etc?
Yes, it can. if you require any assistance with set-up please contact one of our customer service team who will be happy to take you through the process.
How can I check my balance?
We don’t have a Sims4Home app right now, but seeing how much data you’ve got left couldn’t be simpler. All you have to do is request a customer log in, on this dashboard you’ll be able to see how much data you’ve got left at any point in the month.
Don’t forget that you can also add a bookmark to your home screen on your phone, which means that you can jump straight to your dashboard and check your usage at any time.
Can I use my sim abroad?
All plans on Sims4Home are for UK use only. If you are planning to travel abroad please contact our customer service team to discuss your options.
What numbers are included in my unlimited calls and texts?
Standard calls and texts All calls to standard UK landlines are included with Sims4Home. These numbers start with 01, 02 and 03.
All calls and texts (SMS) to UK mobiles that start with 07 are included, as are calls to freephone numbers that start with 080. In addition to the above, all calls to Northern Ireland and the Channel Islands are also included.
Emergency, critical and freephone numbers
Calls to these numbers are part of all Sims4Home Voice & Data plans, these include
- NHS: 111 and 119
- Electricity outage: 105
- Emergency ambulance, fire or police: 999 or 112
- Non-emergency police number: 101
- Free directory enquiries (for blind or partially sighted): 195
What calls are not included?
Please note that, at the moment you can't currently call the following numbers with any of the Sims4Home plans:
- Premium numbers beginning with 09 or 070
- Satellite numbers (numbers that start with 0088 or 0087)
- Directory enquiries (118)
Service numbers that start with 084 or 087 are also not included in our plans.
Are there any kinds of text messages that are not included?
Premium rate texts and short-codes, which are used for entering competitions, buying ringtones and voting on reality TV shows and paying for parking are not included.
MMS messaging is not included on any of our Sims4Home plans.
I have run out of data; can I add more?
If you run out of data prior to the end of your 30 days simply contact one of our customer service team who will be happy to arrange a top-up up for you.
My bundle is coming to an end. Can I continue with it?
When you are nearing your bundle end date, we will let you know by email – and tell you about your different options.
Carrying on with your current bundle If you want to carry on with your current bundle, you can. This means that when the 30 days ends, your allowance of data, minutes and texts (bundle specific) will continue on a rolling basis until you choose to cancel. You can choose to pay on a recurring monthly basis or prepay for a specific period of your choice (eg: 1, 3, 6, 12 months). Remember, with Sims4Home there are never any Contracts, Credit Checks, Tie-ins or Commitments of any kind.
One of our customer service team who will be happy to take you through the process.
Cancelling your bundle Sit back and relax. If you choose not to renew your bundle with us at the end of the 30-day period it will automatically cancel.
We hope we have exceeded your expectations and would be happy to welcome you back again in the future.
Got another option in mind? No problem – simply contact us so we can talk it through.
Why is my internet slow?
The speed and strength of your mobile data connection can change depending on where you are. For example, you are likely to have a slower connection in a busy public space than you would when you are at home. Use the networks status checker to check coverage in the area and get up-to-date information on anything that might be affecting your signal.
If you are still having trouble with slow data connection, contact us and we’ll explore the issue further.
How do I change my age-restricted content settings?
Please send a request to us along with proof of age. We will have those restrictions removed within 48 hours.
Spam messages
Sims4Home primarily use our email service for communicating with you. We will always state our company name and the name of our team member who is contacting you.
5G is the next generation of mobile technology and gives faster speeds, less buffering and more reliability than 4G. 5G speeds are around five times faster than 4G. This means you could download a full HD movie in as little as three minutes.
Latency, or lag, is much lower – down from an average of 75 milliseconds on 4G, to around 8 milliseconds on 5G.
5G has more bandwidth than 4G which means there is more capacity to use data. So, if you are in a crowded area, there is much less struggle to get signal with 5G
How do I get 5G?
You need:
- A 5G-compatible phone – up to date with the latest software
- A 5G bundle – both our Vodafone and O2 sims are 5G ready
- 5G signal – see a full list of places with O2 5G coverage / Vodafone 5G coverage
What is 5G?
5G is the fifth generation of our global mobile networking standard. It has: - Faster speeds – download music, movies and more in seconds, with speeds of up to 200Mbps - Lower latency – no interruptions with quick response times making lag a thing of the past - Greater capacity – no competing for signal even in busy places
Is 5G safe?
Yes, based on research carried out by major international bodies such as the World Health Organisation.
5G frequencies are covered by safety guidelines that are based on extensive research carried out over many years. These guidelines apply to 5G as they do to 2G, 3G and 4G technologies, as well as other radio frequencies used for radio and TV.
The World Health Organisation has concluded that there are no adverse health effects to 5G exposure at levels under the safety guidelines.
How do I contact you?
We are available 7 days a week from 9am to 9pm (excluding Christmas Day and New Years Day bank holidays). Visit the contact us page for all details.
We look forward to hearing from you.
I love it! How can I leave an Amazon review?
If we meet, or better still, exceed your expectations we would really appreciate an Amazon product review and brand feedback. We value our customers, we value your opinions, others will too! If you would like to leave a review let us know and we will send you an email with the required information.
